Benefits:

401(k) matching
Bonus based on performance
Company parties
Competitive salary
Health insurance
Paid time off

Position Summary

We are seeking a proactive and organized Plumbing Project Coordinator to join our team in a hybrid role that blends project coordination, inside sales, and customer service. This individual will be the communication hub between field technicians, customers, and the internal team—ensuring plumbing projects run smoothly from scheduling through follow-up, while also helping drive revenue through lead nurturing and inside sales efforts.

Key Responsibilities:

Project Coordination

You will be responsible for assisting Project Managers, with the administrative management of projects
Coordinating all scheduling and monitoring job progress
Assisting the team in operating in a smooth and effective manner, coordinate work with the entire project team, as well as other teams and individuals in the organization
Take responsibility to implement company standards to ensure project goals and objectives are met
Coordinates entire project setup workflow effectively from the internal team, customers, vendors etc. through the entirety of the job
Calls in for permits, utilities, subcontractor quotes, collects down payment h project
Check in with the project teams throughout the day, updating project team as schedule changes
Review and track project progress, assist in adjusting accordingly, and prepare necessary documentation (permits, materials, change orders, etc.)

Inside Sales

Follow up on inbound leads, estimates, and open proposals
Nurture potential customers via phone, email, and text to close sales
Identify upselling and cross-selling opportunities
Provide quotes and service recommendations to customers via outbound calls and emails
Maintain and report on sales pipeline and conversion metrics

Customer Service

Serve as a primary point of contact for repeat customer base and project inquiries before, during, and after service
Back-up on incoming calls, schedule appointments, and manage customer expectations
Resolve issues quickly and professionally to ensure customer satisfaction
Collect customer feedback and reviews

Qualifications

2+ years of experience in a plumbing or home service environment (preferred)
3+ years of experience in customer service or inside sales
Prior experience in project coordination, inside sales, or customer service prefered
Excellent organizational and multitasking skills
Detail oriented
Strong communication and interpersonal abilities
Proficient in ServiceTitan, or Housecall Pro, or similar home services CRM
Proficient in Microsoft
Sales-driven mindset with a customer-first attitude
High school diploma or GED required; college degree a plus

Key Competencies

Problem-solving under pressure
Attention to detail and follow-through
Collaborative team player
Ability to juggle multiple tasks and deadlines
Confident phone presence

Benefits

Competitive salary + inside sales bonus
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for advancement and training
Fun company atmosphere
Healthcare
401k program
Team events
Employee of the quarter/year

We work hard, but promote from within, award top performers, and have a ton of fun in the process. We are actively interviewing for very best candidate to fill this position - Don't delay - Apply today and our hiring manager will follow up!

Compensation: $19.00 - $23.00 per hour

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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